FAQ
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1. General Information
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| What is your company’s name and core business?
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| Our company, New Town, specializes in LPG and LNG gas supply, delivery, and engineering solutions. We provide comprehensive gas consultation, installation, and maintenance services for commercial, industrial, and F&B sectors.
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| Where is your company located?
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| We are based in Johor Bahru, Malaysia, with multiple delivery fleets covering commercial areas across Johor.
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| What industries do you serve?
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| We serve F&B outlets, industrial factories, mini-marts, laundromats, and residential properties. We also cater to businesses requiring energy-efficient fuel solutions.
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| How can I contact your company?
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| Email
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| WhatsApp
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| +6016-772 0630
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| Office Phone
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| +607-862 4511/ +607-862 4522
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2. Products and Services
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| What products does your company supply?
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| We supply LPG (Liquefied Petroleum Gas) and LNG (Liquefied Natural Gas) for commercial, industrial, and residential use.
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| What services do you provide?
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- Gas Supply and Delivery Services
- Gas Engineering Solutions (Consultation, Installation, and Maintenance)
- Gas Pipeline Maintenance Services
- Opportunities for businesses to become LPG delivery agents.
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| Do you provide consultation for gas system installations?
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| Yes, our engineering team provides site visits, system layout designs, material calculation, and cost estimation.
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3. Product Technical Information
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| What are the specifications of your LPG and LNG products?
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- LPG is stored in pressurized cylinders or tanks and has a high calorific value.
- LNG is stored as a cryogenic liquid and is known for its clean-burning properties.
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| What safety standards do your products comply with?
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| Our products comply with international safety standards and Malaysian regulatory requirements.
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4. Product Handling and Safety
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| How should I handle LPG and LNG safely?
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- Store in a well-ventilated area away from heat and direct sunlight.
- Ensure proper fittings and connections during installation.
- Follow regular maintenance schedules.
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| What should I do in case of a gas leak?
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- Turn off the main valve immediately.
- Ventilate the area and avoid using electrical appliances.
- Contact our emergency hotline for assistance.
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5. Delivery Services
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| Do you provide gas delivery services?
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| Yes, we have 14 delivery fleets operating daily across Johor Bahru, covering commercial, industrial, and residential areas (limited to area Postcode 81100 & 81800 only)
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| How can I schedule a delivery?
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| You can schedule a delivery via WhatsApp, website order form, or by calling us +6016-772 0630 / +607-862 4511 / +607-862 4522.
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| What is your delivery lead time?
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| Standard deliveries are completed within 24 hours -72 hours. Urgent same-day deliveries are available upon request.
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6. Engineering Services
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| What does your engineering service cover?
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| Our services include:
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- On-site assessments
- Pipeline design and installation
- Maintenance and repair
- System optimization for energy efficiency
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| Do you provide maintenance contracts?
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| Yes, we offer long-term maintenance and service contracts for all our gas installations.
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7. Environmental Impact
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| How does your product’s carbon emission compare to other fossil fuels?
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| LPG and LNG emit significantly lower carbon dioxide (CO2) and sulfur oxides (SOx) compared to diesel and coal, making them cleaner alternatives.
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| Are your products environmentally friendly?
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| Yes, LPG and LNG produce lower greenhouse gases, contributing to a greener and more sustainable energy solution.
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8. Why switch to LPG
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Lower Emissions: LPG and LNG produce significantly fewer carbon dioxide (CO₂), sulfur dioxide (SO₂), and particulate emissions compared to coal and diesel. This makes them environmentally friendly and helps meet stricter environmental regulations.
Reduced Pollution: LNG, for instance, produces 90% fewer nitrogen oxide (NOx) emissions than diesel and eliminates soot, making it a cleaner option.
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Better Combustion: Both LPG and LNG burn more efficiently, leading to higher energy output per unit. This efficiency reduces fuel consumption, lowering costs over time.
Consistent Performance: Unlike coal or heavy fuel oil, LPG and LNG provide consistent, stable combustion, improving operational reliability.
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Lower Operating Costs: Though initial setup for LNG infrastructure might be higher, operational costs are often lower due to higher efficiency and reduced maintenance.
Stable Pricing: LPG and LNG tend to have more stable pricing than diesel and heavy oil, making budgeting easier.
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Wide Applications: LPG and LNG can be used for heating, cooking, transportation, and industrial processes, whereas fuels like coal and diesel are limited in versatility.
Scalable Solutions: Suitable for large-scale industrial use and small-scale residential applications alike.
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Safe Handling: LPG and LNG are safer to store and transport when handled properly. Modern tanks and cylinders are designed to minimize risks.
Compact Storage: LPG requires less space for storage compared to coal, making it ideal for areas with limited space.
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| Energy Security and Supply
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| Reliable Supply Chains: LPG and LNG have robust global supply chains, ensuring consistent availability, unlike coal, which can face logistical challenges.
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| Supports Transition to Renewable Energy
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| Cleaner Bridge Fuel: Switching to LPG or LNG is a step towards cleaner energy and serves as a bridge to renewable energy sources by reducing dependency on high-emission fuels like coal and diesel.
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9. Payment Information
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| What payment methods do you accept?
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| We accept bank transfers, online payments, and cash payments upon delivery.
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| Do you offer credit terms for businesses?
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| Yes, we provide credit terms for eligible businesses. Please contact us to discuss further arrangements.
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| How do I receive an invoice?
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| Invoices are sent via email immediately after order confirmation. Printed copies can also be provided upon request.
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